Returns, Refunds & Exchanges Policy

Return window and eligibility ROKKX accepts returns and exchanges requested within 7 calendar days of delivery for eligible defective and non-defective products. Products must be new, unused, unworn, unwashed, fragrance-free, unaltered, and returned with their original tags and packaging. How to request a return Email info@rokkx.com with the order number, product, and reason for the request within the 7-day window. For damaged, defective, or incorrectly supplied products, include clear photos or video. After the request is accepted, ROKKX sends pickup instructions electronically and arranges courier pickup from the delivery address. A return label is not included in the original parcel. Return costs and fees ROKKX covers the courier pickup cost for eligible returns and exchanges in India. Customers are not charged a return-shipping or restocking fee. If a customer sends a parcel independently without approval or uses a different service, those costs are not reimbursed unless ROKKX agreed to them in writing. Inspection, refunds, and exchanges Returned products are inspected after pickup. Approved refunds for eligible merchandise are initiated to the original payment method within 7 days after inspection. The bank or payment provider may need additional time to post the credit. Approved exchanges are subject to stock availability; if a replacement is unavailable, the customer may choose an eligible refund or store credit. Exclusions Worn, washed, altered, damaged after delivery, fragrance-marked, tagless, or incomplete products are not eligible. Final-sale, customised, and hygiene-restricted products are excluded when clearly identified before purchase, unless the item arrived defective, damaged, or incorrectly supplied. Original optional service charges such as COD handling, gift wrap, or rush delivery may be non-refundable unless the return was caused by a ROKKX error.