Returns, Refunds & Exchanges Policy

Return window and eligibility ROKKX accepts returns and exchanges requested within 7 calendar days of delivery for eligible defective and non-defective products. Products must be new, unused, unworn, unwashed, fragrance-free, unaltered, and returned with their original tags and packaging. How to request a return Email info@rokkx.com with the order number, product, and reason for the request within the 7-day window. For damaged, defective, or incorrectly supplied products, include clear photos or video. After the request is accepted, ROKKX sends pickup instructions electronically and arranges courier pickup from the delivery address. A return label is not included in the original parcel. Return costs and fees ROKKX covers the courier pickup cost for eligible returns and exchanges in India. Customers are not charged a return-shipping or restocking fee. If a customer sends a parcel independently without approval or uses a different service, those costs are not reimbursed unless ROKKX agreed to them in writing. Inspection, refunds, and exchanges Returned products are inspected after pickup. Approved refunds for eligible merchandise are initiated to the original payment method within 7 days after inspection. The bank or payment provider may need additional time to post the credit. Approved exchanges are subject to stock availability; if a replacement is unavailable, the customer may choose an eligible refund or store credit. Exclusions Worn, washed, altered, damaged after delivery, fragrance-marked, tagless, or incomplete products are not eligible. Final-sale, customised, and hygiene-restricted products are excluded when clearly identified before purchase, unless the item arrived defective, damaged, or incorrectly supplied. Original optional service charges such as COD handling, gift wrap, or rush delivery may be non-refundable unless the return was caused by a ROKKX error. Faster exchange with a handover video When the courier partner comes to collect an approved exchange, you can record one continuous video on your phone, with the courier partner present, showing the item with its original tags attached, the courier's AWB label on the parcel, and you handing the parcel to the courier partner. Send it on WhatsApp to +91 81081 00484 from the mobile number on your order, while the courier partner is collecting the item. The video is valid only if the courier partner can be seen receiving the parcel in it, and it reaches us between 2 hours before and 1 hour after the courier's pickup scan. Videos recorded without the courier partner, sent outside that window, sent from another number, edited, or not showing the item, its tags and the AWB label are not accepted. Once our team confirms a valid video and the courier has scanned the pickup, ROKKX dispatches your replacement size on the next business day, without waiting for the returned item to reach us. The returned item is still inspected; if it does not match the video or the exchange conditions, ROKKX may ask for the replacement to be returned and may withdraw faster exchanges on future orders. Without a valid video, the replacement ships after the returned item reaches ROKKX and passes inspection. Faster exchange depends on the requested size being in stock.